Refund policy

Changed your mind? Good, you’re human.

Every piece at EVAMAIA comes from an independent Colombian designer or artisan, so we handle returns with care. Here’s how it works.

At a glance

• You have 14 days from delivery to request a return.
• A $10 fee covers your prepaid return label and is deducted from every online return.
• Sale and Final Sale items can’t be returned.

What we can accept
Items must come back the way they arrived:

• Unworn, unwashed, and unaltered
• Tags attached and original packaging included (dust bags, pouches, boxes)
• No traces of makeup, deodorant, perfume, or pet hair
• Swimwear tried on over undergarments, with the hygienic liner in place

How to start a return

1. Email info@evamaia.com within 14 days of delivery with your order number and the items you’re returning.
2. We’ll reply with a prepaid return label and instructions. We provide labels for orders shipped within the US and Canada.
3. Ship your return within 5 days of receiving the label.

We can’t accept returns sent without our approval.

Store credit or refund
Once your return arrives, we’ll inspect it and let you know when it’s approved. Then you choose:

• Store credit (our recommendation): issued the same day your return is approved.
• Refund to your original payment method: processed within 5 business days of approval. Your bank may take a few extra days to post it.

The $10 return label fee applies to both options. Original shipping charges are non-refundable.

Bought in our Studio City boutique?
In-store purchases follow the same policy, without the $10 fee. Bring the item and your receipt to the store within 14 days of purchase.

Exchanges
Our pieces are made in small batches, so sizes go quickly. The fastest way to get a different size or color is to place a new order now, then return the original for store credit or a refund.

Damaged, defective, or incorrect items
Please check your order when it arrives. If something isn’t right, email info@evamaia.com within 3 days of delivery with a photo, and we’ll make it right at no cost to you.

Final sale
These can’t be returned or exchanged:

• Sale items and anything marked Final Sale
• Gift cards
• Custom and special orders

A note from us
We’re a small boutique working directly with independent designers. To keep things fair for everyone, we may limit returns for customers with unusually high return activity.

Not sure about size or fit? Call us at (818) 927-4041 or email info@evamaia.com before you order. We’re happy to measure, compare, or FaceTime you from the store.